Case Studies: Workforce management Growth and development Solutions

INDIAN INSURANCE MAJOR
Competency based Multi-rater feedback for Managers

Project Details

• Project involved configuring competencies to identify leadership potential among managers
• Configuration of multi-rater feedback survey
• Periodic online reminders and status updates.
• Detailed competency results.

Our Solutions

• Focus group discussions the senior Founder on the model
• Competency configuration of assessments based on outcomes of competency mapping exercise.
• Creation of online assessment centre for access to multi-rater feedback for all participants and raters.

Benefits to Client

• Clear understanding of leadership potential
• Objective feedback from different rater groups
• Identification of development areas
• Creation of action plans and next steps.

LARGE MULTI-NATIONAL FMCG MAJOR
Individual development of managers with a competency based approach

Project Details

• Client wanted individual development plan for the managers based on role specific competency assessment.
• The competency framework of the client to made amenable for psychometric assessment.
• Development plan needed to be in an actionable form and understood by the manager.
• Managers, 75 in number, were from various functions and stationed across five different locations.

Our Solutions

• AssessPeople(formerly Careersindia) mapped the requirement into a behavioral competency model amenable for assessment.
• Online assessment of identified competencies and identification of specific development areas.
• Consolidated individual plans created for HR Department to follow-up.

Benefits to Client

• Consistent language and vocabulary for performance management within the company as everyone understood the competencies, behavioral indicators and the metrics.
• Immediate deployment of assessment to cover Managers at various locations saving time significantly.
• Managers appreciated the neutrality in reporting and presentation leading to less defensiveness.
• The entire exercise ended the first stage with crisp plans and actions aiding follow-up.

LARGE INDIAN IT PLAYER
Assessment of Value Adherence through Multi-rater feedback

Project Details

• Client wanted an assessment of the extent to which individual managers are adhering to the company's 'Way of Doing Things'.
• The exercise was meant to cover all managers CEO downwards.
• Exercise involved 150 managers and each getting rated by a minimum average of five other managers.
• All communication and administration were to be web-based to maintain confidentiality and enable quick completion.

Our Solutions

• Based on the client's requirements, a custom-built, user-friendly questionnaire was developed.
• Meticulous planning was carried out in coordination with client to ensure timely and adequate communication to all concerned.
• Application software was fine-tuned to handle diverse data flow and time-event triggered actions such as reminders etc.

Benefits to Client

• Online process ensured that geographic distance did not weigh down the project effort.
• Though the number of people involved was high, planned communication, briefings, reminders and helpdesk made trouble free completion and ease of participation.
• Immediate and accurate results made the process credible.